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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us.
We will not pass on or sell information you provide to third parties without your consent.
The type of information we will collect about you includes:
• your name
• phone number
• email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, however this will impair the operation of our shopping cart. The information collected in this way can be used to identify you unless you modify your browser settings.
Credit Card Security
When you place an order online, our website does not see, collect or store any payment card information. Payments are collected on our behalf by a 3rd Party Payment Provider (SagePay) - we cannot see the card information you have provided, nor can we charge additional amounts to your card. Payments are processed by our bank - HSBC. Statements will show our registered company name, which is 'Monkey Foot Ltd'.
As a company, we are PCI DSS (Payment Card Industry Data Security Standard) compliant and are regularly audited to ensure our compliance.
Our shopping cart system is a hosted system and is one of the first hosted carts to achieve full PCI compliance.
If you have any questions/comments about privacy, you should contact us by email or by phone on 0330 660 0617.